- Your memories are stored in an isolated per-account store. No other account can read them.
- Data is encrypted in transit and encrypted at rest at the infrastructure layer. It is not end-to-end encrypted: like most cloud products, our systems can technically access stored content to operate the service.
- Keynodex does not train models on your memories and does not sell your data.
- Your AI assistant (Claude, ChatGPT, or another MCP client) sees only what its tool calls return: the memories, playbooks, and claims in your own store.
- Deleting a memory in chat is a soft delete: the record is kept for history until purged.
- Full erasure of memories or your account: email [email protected]. Erasure requests are acknowledged within 3 business days and completion is targeted within 30 days.
Erasure: [email protected]. Product support: [email protected].