Privacy Policy

Last updated: March 30, 2026

Keynodex Memory notice

Memory data belongs to your tenant

Keynodex Memory is a model-agnostic memory service for AI assistants. Your memories are stored for your tenant and are used to provide the memory tools, not to train Keynodex models or sell your content.

Keynodex Memory does not use end-to-end encryption today. Authorized operators can technically access stored data through administrative paths when needed to operate the service, investigate abuse, comply with law, or act on your request.

What Keynodex Memory stores

  • Account and billing identifiers, including your sign-in email, tenant, plan, and Stripe subscription references.
  • Memory records you choose to store, including content, summaries, tags, projects, entities, links, versions, verification metadata, and timestamps.
  • Connector and OAuth data needed to let supported AI assistants call the Keynodex Memory tools on your behalf.
  • Operational and security logs used to run the service, investigate abuse, and respond to support or legal requests.

How Keynodex Memory uses it

  • Provide tenant-scoped memory retrieval, storage, export, and deletion workflows.
  • Enforce account access, billing entitlements, rate limits, and connector permissions.
  • Debug, secure, and support the service when you ask for help or when abuse or reliability issues require investigation.

AI assistant handoff

  • When your assistant retrieves a memory, a copy of that memory is returned to the assistant provider, such as Anthropic or OpenAI.
  • That provider then processes the copy under its own terms, privacy policy, plan settings, and data-control choices.
  • Keynodex is responsible for the data we store and send through the connector. You are responsible for configuring the assistant provider settings for your own account or workspace.

Export, deletion, and healthcare data

Export is part of the product promise. Self-serve open-format export is being added to every plan, including Free. Today, the delete_memory tool hides a memory from normal reads and preserves a deleted record for history. For full erasure of memories or your account, email [email protected]. We acknowledge erasure requests within 3 business days and target completion within 30 days.

Do not store protected health information if your use requires a BAA or HIPAA-covered workflow. HIPAA support is under review.

Policy source

iubenda Legal Hub

Reference copyView official version